ForeGolf Safety Policy COVID-19

Safety measures in place to keep you & our small team safe.

Updated: 5th January 2022
If you have any COVID-19 symptoms, please stay safe at home.

All visits are by Appointment Only
• Book your custom fit appointment online
• We have a “Closed-Door” environment.
• With appointment intervals and only 1 person custom fitted in the building.

On Arrival
Look for your reserved carpark sign.
• Check-in 10 mins before your custom fit.
• Ring the bell at front door sign
• One of the Team will be right out to you.
• Use the hand sanitiser and put on your mask for the Reception area.

Actions we are taking to keep you & our small team safe

The ClubRoom
This room opens outside to driving range with plenty of fresh air. Inside the ClubRoom, there is a marked zone to help you maintain a safe distance from the Fitter. You may remove your face covering during your fitting, but you should stay in your zone at all times and let the Fitter bring the clubs to you. He will safeguard the physical distance protocol. There are 15 minute intervals between appointments to allow for thorough clean down of the equipment. Only one person can be in the ClubRoom, any companion will have to stay in the car.

Cleaning
After each custom fit, all clubs will be sprayed with disinfectant. As part of our Safety Plan, we will sanitise the credit card machine, door handles, reception area and toilets at regular intervals. We installed Ultraviolet Upper-Air units in reception and offices, they are recognised and recommended by the CDC, WHO, and ASHRAE as effective solutions for the mitigation of airborne pathogen transmission.

Hand sanitiser, tissues and bins are available. We would ask that you wash your hands (or use hand sanitiser) when you arrive. We have installed plexiglass guards for your protection. All Staff wear masks, their temperature is checked each day and have completed full training in accordance with our Safety Plan.  

Appointments
All visits are by appointment only. We have a closed door environment, so only one person can be custom fitted at a time with 15 minute intervals between appointments. If you have a cold or any symptoms of COVID-19, please stay safe at home.

Cancellations
If you feel ill or display any symptoms, you should definitely cancel your appointment. If you can’t make it for any other reason, please give us as much notice as possible. We will call to confirm your appointment, if you could answer this call (or text) so we know you are coming – it helps us keep our diary full. We have a Cancellation list, but if you could give as much notice as possible, so we have the chance to offer it to someone else.

Orders & Collection
We would ask that all custom orders be paid in full and shipped by UPS. If you cannot avail of UPS shipping, please be aware there are limited times we can facilitate a collection and you must book a pre-arranged time slot. There is no access inside the building for collections.

WorkShop Repairs
This service is for ForeGolf customers only, but due to current safety concerns this service has been suspended until further notice. ie repair, regrips etc

Facilities
With regret, we can’t accommodate guests in Reception or in the ClubRoom, nor can we offer tea or coffee before your custom fit. At this time, access to Killeen Castle Clubhouse is not possible. There is of course, access to the ladies and gents facilities to customers with appointments, let us know if you have a travel companion with you.

Operational Delays
Like many businesses these days, we can experience slight delays on component orders and deliveries occasionally. These are beyond our control and are due to other companies operational safety measures. Despite these challenges, we are working to have your clubs built for the dated listed by your Fitter (at time of order). Regrettably, we are not able to meet special date requests and appreciate your patience.

The Remote WorkShop
Just in case you didn’t know, The WorkShop, Don and Christine moved to a different location, so Don can build clubs, uninterrupted from any external factors.

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