Updated: 27 July 2020
There are operational changes to custom fitting and club building at ForeGolf. We are following Government HSE and HSA advice to protect staff and to ensure the safety and peace of mind of our customers.
If you want to be custom fitted, you need an appointment, please use our online booking system. We would like to thank everyone for their support and best wishes since we re-opened our doors, we are glad to be back seeing our customers once again.
3 Main Rules
- We have a Closed Door Policy (no entry without an appointment).
- Physical distancing, good respiratory and hand hygiene is everything.
- If you have a cold or ANY symptoms of COVID-19 stay safe at home.
When you Arrive
Please wait at the front door + Press the bell (on the barrier sign). You will have your own personal parking space (right outside our building). Use the hand sanitizer while you wait and one of the ForeGolf team will come out to you.
You should aim to arrive 15 mins before your appointment. We would ask that you attend your appointment alone, any companion will have to stay in the car.
To maintain physical distancing, we have reduced staff on site. We have adapted our diary (with a 15 mins buffer) aiming to reduce appointment crossover and prevent you from meeting anyone unexpectedly. All appointments must run to exact end times – so make sure you book the appointment time you need.
We would ask that you wash your hands (or use hand sanitizer) when you arrive. We have installed plexiglass guards for your protection. Hand sanitiser, tissues and bins are available. Staff will be wearing face coverings, their temperature is checked each day and have completed full training in accordance with our Safety Plan.
With regret, we can’t accommodate guests in Reception or in the ClubRoom, nor can we offer tea or coffee before your custom fit. At this time, access to Killeen Castle Clubhouse is not possible.
The fitter will wear a face mask during your session, if you wish you can use one too (they are complimentary). Once inside the ClubRoom (which is open to the outside driving range) there is a marked zone to help you maintain a safe distance from the Fitter. Stay in your zone at all times and let the Fitter bring the clubs to you. He will safeguard the physical distance protocol.
After each custom fit all clubs, grips and heads will be cleaned thoroughly and sprayed with disinfectant cleaner. As part of our Safety Plan, we will sanitise the credit card machine, door handles, reception area and toilets twice a day.
Orders & Collection
We would ask that all custom orders be paid in full and shipped by UPS where possible. If shipping is not possible, please ask about our new collection procedure (which must be pre-arranged by phone or email). You may have to wait if there is another customer in the building.
Like many businesses these days, occasionally we can experience slight delays on component orders and deliveries. These are beyond our control and are due to other companies operational safety measures. Despite these challenges, we are working to have your clubs for the dated listed by your Fitter (at time of order). Regrettably, we are not able to meet special date requests and appreciate your patience.
This service is for ForeGolf customers only. Please get in touch to request regripping, club repairs and custom rebuilds email@example.com or phone 01 9060147. We will advise cost and timeframe, please be advised WorkShop is now at a different location.
We are doing our best with all the changes to to create the same friendly atmosphere for our customers, so please forgive us if we cant do something that possible previously. Thank you for your understanding, we can’t express how much we appreciate it.
We’ll see you soon,
Derek, Dave, Mark, Don, Christine & Jill
P.S Introducing the Remote WorkShop
Like many workplaces, some staff will continue to work remotely, so the WorkShop, Don and Christine are now at a different location. We built a remote ForeGolf WorkShop where Don can build clubs, uninterrupted from any external factors. Christine will be his logistics partner-in-crime. This proved to be the best solution to maintain physical distancing and also protect the build schedule from any changes to the Government phased plans.